Shipping & Returns Policy

At Locus, we want your experience to be simple from the moment you place your order to the moment your new setup arrives.

Shipping

Order Processing

Orders are typically processed within 1–2 business days. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Orders placed on weekends or public holidays will be processed on the next available business day.

Shipping Times

Australia & New Zealand: 3–10 business days
International: 5–20 business days

Please note that delivery times are estimates only and may occasionally be affected by circumstances outside of our control, including carrier delays, public holidays and severe weather.

Shipping Costs

Shipping costs, where applicable, will be calculated and displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking details.

You can also check the progress of your delivery through our Track My Order page.

Incorrect Shipping Information

Please ensure your shipping information is correct before placing your order.

If you notice an error after ordering, please contact us as soon as possible. We will do our best to update your details before dispatch, but we cannot guarantee changes can be made once an order has been processed or shipped.

Lost or Damaged Deliveries

If your order arrives damaged, or you believe it has been lost during delivery, please contact us as soon as possible with your order number and relevant details.

We will work with you and the shipping provider to resolve the issue.

Returns

Change of Mind

We understand that sometimes things don't work out.

We accept eligible change-of-mind returns within 30 days of receiving your order.

To be eligible for a change-of-mind return, your item must be returned in its original condition, with all included accessories and packaging, and must not show signs of damage or unreasonable use.

Please contact us before sending your item back so we can provide you with return instructions.

Unless otherwise stated, return shipping costs for change-of-mind returns are the responsibility of the customer.

Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged or different from what you ordered, please contact us with your order number and details of the issue.

We will assess the issue and provide an appropriate remedy in accordance with your rights under the Australian Consumer Law.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally not refundable for change-of-mind returns.

Australian Consumer Law

Our returns policy is provided in addition to your rights under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified.

Contact Us

If you have any questions about shipping, returns or your order, please contact us through our Contact Us page. We're happy to help.